We want you to be happy with your new BRULI goods but if you unpack the goods and find that they are not quite right for you please email us immediately. We will authorize the return and email you the return address label

TIME: You have strictly 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days). We are a small independent company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

CONDITION: We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from BRULI we guarantee that you’ll get a brand new product. You get to wear it in and make it yours. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend.

EXCHANGE: We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.

REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside Switzerland that are shipped duty unpaid will be refused until any associated fees are paid by the sender.