QUICK LINKS

QUICK LINKS

  1. Important information
  2. Delivery Policy
  3. Ordering Policy
  4. Returns Policy
  5. Products
  6. Payment
  7. Warranty Policy
  8. Privacy Policy
  9. Cookie Policy

 

  1. IMPORTANT INFORMATION

BRULI sa

via Laveggio 3

6855 Stabio

Switzerland

Tel: 0041 91 640 64 40

E-Mail: [email protected]

VAT: CHE-109.608.941

We, BRULI sa in via Laveggio 3 6855 Stabio, Switzerland, perform sales and deliveries based solely on the following Terms and Conditions valid at the time of the respective order, unless explicitly agreed otherwise in writing between ourselves and the customer.

The goods offered on our website are displayed in the form of digital photographs. Minor differences between images and reality may be due to technology and do not constitute a defect of the goods ordered from us. We wish to point out that the goods presented by us on www.bruli.com may no longer be available or out of stock at the time of viewing our homepage. Furthermore, it may be that price changes have not yet been implemented on our homepage.

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Contractual relationship

Please see our website for important product features. Information in our price lists, catalogues and web pages are always subject to change. We reserve the right to amend this information at any time.
Orders placed by the customer shall only be deemed as offers upon conclusion of the contract. A sales contract only becomes effective when we dispatch the products ordered.

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  1. DELIVERY

Delivery times

As a general rule, orders are shipped within between 2-3 working days or within 10 working days for products with delivery 15 days. Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item. Delivery usually takes between 1-8 days working days depending on where you live.

Please note that the orders are shipped as following:

Switzerland: by Post | EU: by TNT | USA: by FedEx, UPS, TNT

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Countries we do not deliver to

Unfortunately, we are currently unable to ship in some countries. If you are in a country that is NOT Switzerland, EU, UK, Canada, United States please contact us here before placing the order. We will be happy to let you know the exactly possibility and any additional costs.

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Shipping rates

We provide free shipping in the following areas: Switzerland, EU, USA.

IMPORTANT – Shipping import fees / Custom charges

Our prices also included V.A.T, import fees and taxes only at these conditions:

 

Order for Switzerland should be pricing in CHF

Order for EU should be pricing in EUR or CHF

Order for USD should be pricing in USD

If for any reason this is not as described as below please note that import fees and taxes will not be included and are due on the delivery directly to the shipper.

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Receiving delivery

We recommend that you are at the agreed shipping address on the day of delivery as TNT or FedEx will require a signature. Please note that if you agree with TNT or FedEx that your order is left with a neighbour or at your address without being signed for, BRULI is unable to accept responsibility if the delivery is lost or stolen.

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My order hasn’t arrived yet

When placing your order, you should have been sent a shipping reference or tracking number which you can use on the TNT or FedEx website to track your order.

Please allow between 2-8 working days for TNT and up to 4 working days for FedEx. Remember it may take longer than expected during busy periods i.e. Christmas/Bank Holidays.

If you are unable to locate your order then please contact our customer service team at [email protected] who will be happy to help update you with the status of your order.

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Can I update my shipping address?

We will be able to update your shipping address as long as the order has not been processed and dispatched which is usually between 1-10 working days from receipt of order.

Once your order has been dispatched you will be sent a shipping reference or tracking number. If your order has already been dispatched, please contact TNT or FedEx directly to discuss the option of changing the shipping address.

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  1. ORDERING

Where can I buy BRULI

We sell in our E-Boutique, specialized stores in different country or other online stores, please take a look at our webpage www.bruli.com “STORES” here you will find all the details and information.

We do operate a 7 days from delivery return policy where we will offer a refund or a store credit (excluding shipping costs if these where not included) should you decide that you are not 100% happy with your purchase.

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Prices

Our prices are in:

CH – CHF

EU – EUR

UK – EUR

CANADA – USD

USA – USD

All other country in CHF

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Cancelling an order

We generally process orders within 2-3 or 10 working days dipending on the product. If you would like to cancel your order, please email us immediately to enquire about the status of your order. If the order has been processed and shipped then BRULI will provide you with a store credit once the product has been returned in the original packaging.

For return instructions, please contact the customer service team at [email protected].

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How do I place my order?

If you have found a BRULI product you love, then placing an order is simple.

Click on the product you want and then, at the top of the page, click ‘add.’ Where relevant, select the correct item size. The item will then automatically be added to your shopping basket.

You can either continue shopping, adding more than one item to your basket at any time. Once you are ready to place your order, click on the ‘cart’ and then ‘checkout’.

You will then be asked to enter your country of residence and zip code for us to calculate the shipping costs. The order total will automatically be updated.

You will then be asked to enter your billing address and preferred payment method. Once your order has been placed you will receive an email confirming receipt and your order number.

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  1. RETURNS

How do I return a product ?

If there is a product you’d like to return, please send us an email [email protected] and we’ll be able to give you the instructions to follow.

The returned product must meet the following criteria:

  • It’s in perfect, absolutely unused condition (see the reason why below)
  • It’s in the original packaging (please do not stick anything on the material or fold the products in any way)
  • Shipping V.A.T. or Duties costs are not refundable
  • Products can be exchanged or a store credit will be issued (no money can be returned)
  • We recommend using recorded delivery as we are not responsible for packages that are lost.
  • PLEASE NOTE THAT SALES PRODUCT CAN NOT BE RETURNED AND ARE NOT REFUNDABLE

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The condition of the product

We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend. Do not return them in any case as we are not able to process a refund.

You’ll be responsible for the shipping costs and as we will be receiving the product we’ll refund you or give you a store credit for the goods however the shipping cost of your order won’t be refunded.

Any refund or store credit will be made on the buyer’s account so you need to give us the order number as well as the name of the customer’s account so no mistakes are made.

We recommend to have a proof of postage if you decide to use a postal service suiting you better than the one we propose. Unfortunately if the package gets lost or stolen we won’t be able to refund or get you a store credit.

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Returns Policy

We want you to be happy with your new BRULI goods but if you unpack the goods and find that they are not quite right for you please email us immediately. We will authorize the return and email you the return address label.

TIME: You have strictly 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days). We are a small independent company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

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Condition

We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from BRULI we guarantee that you’ll get a brand new product. You get to wear it in and make it yours. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend.

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Exchange

We can directly exchange goods if this is the same product. If you decide you would like a different product than we will credit you the difference and you need to place a new order after you contact us.

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Refund

Once the goods are returned to us in the original and unused condition we will quality check them and process with a credit note so that you will have the possibility to buy something else. Before you plesae a new order please contact us at [email protected] and we will let you know how to proceed.

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Exceptions

If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside Switzerland that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

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  1. PRODUCTS

CLASSIC

Description: these products are normally in our regular stock program. If for any reason some product will be at the time sold out we will inform you with a e-mail for the new delivery time

Delivery days: 10-15 working days

Return: you can return these products if the criteria (see Returns) are meet

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SEASONAL

Description: these products as shown are not in stock. Your order is especially made for you

Delivery days: 10-15 working days

Return: you can return the product if the criteria (see Returns) are meet. If you have any doubt we suggest you to contact us before placing the order and we will be happy to help you so that we can avoid return. Please contact us here

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SALES

Description: these products are in stock and have a special prices

Delivery days: 10-15 working days

Return: no return possible

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MY SHIRT

Description: this is our refined made to measure program. Please contact us here B R U L I MY SHIRT and we will be happy to assist you to make as simple as possible for you to get your .

Delivery days: 10-15 working days

Return: no return possible

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  1. PAYMENT

Payment issues

If you are having trouble placing your order on our website it could be because of one of the following factors:

  1. You may need to authorize the payment with your bank before placing another order
  2. You may need to check that your security code matches the number on the back of the card
  3. You might have input a shipping address of a country we are unable to deliver to
  4. The billing address doesn’t match the address registered to the debit or credit card

Unfortunately we are unable to help with technical issues relating directly to processing of card payments. Therefore we would recommend to contact directly your credit card company.

Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout.

Once your order is complete we will send you a confirmation email.

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VAT and import fees and taxes

Our prices also included V.A.T, import fees and taxes only at these conditions:

Order for Switzerland should be pricing in CHF

Order for EU should be pricing in EUR or CHF

Order for USD should be pricing in USD

If for any reason this is not as described as below please note that import fees and taxes will not be included and are due on the delivery directly to the shipper.

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Fraud: payment verification

To protect all of our customers we sometimes need to verify your payment details. We may need to email you asking for the last four digits of the card used to pay and a copy of your bank statement with your name, card number and billing address.

We respect your privacy and therefore ask that you hide any recent transactions. Once confirmed we will be able to process and ship your order as soon as possible.

If you have any concerns, please do not hesitate to get in touch with our customer service team [email protected]

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  1. WARRANTY AND REPAIRS

Repairs Outside Warranty

If for some reason there is a problem outside the 6 month warranty, please contact us at [email protected] with pictures of the problem and we will send you a quote for the estimated repair cost and shipping.

Please note that once we receive the product back it will take around 2-3 weeks for the repair.

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Warranty Policy

We endeavour to make goods that you can enjoy for a long time. We love if you wearing your product day after day and we want it to be something you can’t live without. But we also encourage you to take care of your BRULI goods so laundering and pressing are very important.

Unintended manufacturing defects would show within 3 time washing so in the unlikely event that something breaks within this period please contact us immediately via [email protected] so we can determine what has happened and find a solution.

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Warranty repairs

In the unlikely event that your BRULI item needs to be repaired within the 6 month warranty period, please email us [email protected]

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  1. PRIVACY POLICY

We recommend that you read the Privacy Policy which also applies in the event that users access the Website and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.bruli.com collects and uses your personal data.

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8.1 Intellectual Property Rights

All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of BRULI and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of BRULI as the case may be.

BRULI shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. BRULI shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by BRULI shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

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8.2 Links to Other Web Sites

The Website may contain links to other web sites which are in no way connected to the Website or BRULI. BRULI does not control or monitor such third party web sites or their contents. BRULI shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on the Website and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. the Website provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When BRULI provides links to other web sites, BRULI does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

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8.3 Links to the Website and Affiliate Partners

Please, contact BRULI at the following e-mail address: [email protected] if you are interested in linking the Home page of the Website and other web pages which can be publicly accessible or if you wish to join our Affiliate Program.

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8.4 Disclaimers on Content

BRULI has adopted measures to ensure that the content of the Website is accurate and does not contain any incorrect or out-of-date information. However, BRULI cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, BRULI cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet.

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8.5 Governing Law

These General Terms and Conditions of Use are governed by Swiss law.

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9. COOKIES POLICY

9.1 The Website uses automatic systems of data collection such as cookies. A cookie is a device transmitted to the hard disk of an Internet user: it does not contain intelligible information but it allows linking between an Internet user and his/her personal data (such as, by way of example, user’s IP address and other information about user’s experience on the Website and his/her preferences expressed while choosing services and purchasing products offered by the Website) provided by the user on the Website. Cookies are disseminated by servers and no one may gain access to information contained therein. These information and data are gathered directly and automatically by the Website and are processed in a collective and anonymous way.

9.2 The acceptance of automatic data collection procedure and the use of cookies are necessary for using the Website and its services. In case a user starts the procedure of deleting cookies BRULI cannot ensure that all web pages of the Website will be displayed or that certain services will be supplied.